By Skandha Gunasekara
A new department known as the Financial Customer Relations Department has been set up by the Central Bank of Sri Lanka to address issues faced by customers.
“Basically, what we are focusing on is customer grievances and complaints. We are a single point of contact at the Central Bank,” Department Head J.P. Gamlath told The Morning.
He added that the scope of the new Department wouldn’t gradually broaden.
“Later, we want to expand into areas such as market contacts or consumer involvement.”
The new Department was set up on 10 August.
A new department known as the Financial Customer Relations Department has been set up by the Central Bank of Sri Lanka to address issues faced by customers.
“Basically, what we are focusing on is customer grievances and complaints. We are a single point of contact at the Central Bank,” Department Head J.P. Gamlath told The Morning.
He added that the scope of the new Department wouldn’t gradually broaden.
“Later, we want to expand into areas such as market contacts or consumer involvement.”
The new Department was set up on 10 August.