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How to Help Someone Seek Help

23 Aug 2020

By Sakuni Weerasinghe Perhaps the number one question we hear as psychologists is, ‘how can I help someone seek help?’. You might reflect on your social experiences and wonder how you could have prompted a friend or a family member or even a colleague at work to seek professional help for their psychosocial concerns. And, if you were to delve a little deeper into your own life, you might find out exactly why many of us are hesitant to do just that. Often the notion of ‘seeking help’ carries a negative connotation, particularly when it comes to mental health. The societal imprint on us is so strong that we often wonder why we cannot resolve our own issues or why we have to talk to a stranger about it when we’re fed an idea of staying mum from a very young age. It is hard to break free from these patterns of keeping a stiff upper lip, but it is necessary.  Why is it necessary to seek professional help, you ask? Generally speaking, mental health affects our overall well-being, including our emotional, social, spiritual, and physical well-being. Life circumstances can put us off-balance from time to time. It can lead us to experience distress and affect our everyday functioning. Now, if we were to show signs of the flu that prevents us from carrying on our daily routine at school or work, we would promptly make an appointment with our general practitioner. However, when we are experiencing emotional distress from any psychosocial concern, we go back and forth on whether we actually need to talk to a mental health practitioner. With time, this distress builds up becoming more significant and begins to limit our functioning as symptoms of mental disorder start presenting themselves. The statistics as listed by the Mental Health Foundation, UK, speak for themselves:
  • Mental health problems are one of the main contributors to the overall disease burden worldwide.
  • Among the most prevalent conditions, major depression is considered the second leading cause of disability worldwide.
  • It is estimated that 1 in 6 people in the past week experienced a common mental health problem.
What is saddening is that the statistics presented by the World Health Organisation go on to show that nearly two-thirds of people with a known mental disorder never seek help from a health professional. The main reason behind this is understood as the prevailing stigma on issues pertaining to mental health and help-seeking. If you were to ask someone why they hesitate to talk about their struggles, you’ll likely hear responses such as, “what if someone sees me waiting at the psychologist’s office”, “people might think I’m crazy”, or “that’s not how we deal with issues in our family”. It is understandable that these views make it difficult to convince someone to receive help, but it doesn’t mean we ought to neglect anybody who deserves help.  It is clear then that a good starting point to helping someone, anyone for that matter, to seek help is to have conversations that destigmatise help-seeking. Encourage the person to see that help-seeking is not a sign of weakness or inferiority. In fact, it is one of the smartest decisions a person could make as in engaging in help-seeking they’re prioritising their health and well-being.  We can all attest to how difficult it is to admit that we are facing an issue. Therefore, communication needs to carry a great deal of empathy. It’s important to refrain from being judgmental especially with the language used. Instead of cornering the person and forcing the person into therapy, try to communicate how you feel and how you care for their well-being. Saying something such as, “You are important to me and I care about you. I’m concerned about what you’re going through.” can help someone be more receptive towards considering help-seeking. Sometimes a change in approach is what it takes. Show that you are ready to support them, by word and action.  You can also help them make a list of pros and cons of help-seeking. This way you get to deepen your understanding about their perspective. This is especially so, if they bear the view that ‘they don’t really need it’. In emphasizing the benefits of help-seeking, you can assure them that treatment is available and that it is available from someone who has a level of expertise when it comes to similar conditions. The conversations that they have with the professional can yield valuable insights. Often enough, we are also concerned about privacy when it comes to sharing these concerns. When it comes to a professional, you can assure them that confidentiality is part of the practise limiting any unwarranted disclosures. This creates a safe space to talk.    As you actively listen with care and empathy, it is also vital to pass on relevant information regarding help-seeking, especially when it comes to the kind of mental health practitioner you ought to refer them to. To state briefly,
  • A Psychiatrist is a medical doctor who specializes in preventing, diagnosing, and treating mental illness. He or she is especially trained to differentiate mental health problems from other underlying medical conditions and is able to prescribe medication when deemed necessary.
  • A Psychologist is trained in evaluating and treating mental and emotional disorders through treatments such as Psychodynamic Therapy, Cognitive Behavioural Therapy, and Dialectical Behaviour Therapy and they are also capable of performing psychological testing.
  • A Counsellor is trained in evaluating and treating psychosocial problems that cause distress such as anxiety and life changes by providing counselling such as through marriage and family counselling, substance abuse counselling among others. 
Thanks to the major developments in the healthcare sector over the past couple of years, most hospitals are equipped with mental health teams ready to help. You could do a bit of research beforehand and provide them with the options available in your area. You can even be present with them as they make an appointment.  If you require further information on how to help someone receive professional help, here is some contact information to help you out. National Mental Health Helpline- 1926 Sri Lanka Sumithrayo- 0112-269 6666 | 0112-269 2909 | 0112-268 3555 Shanthi Maargam- 071 763 9898 Sri Lanka National Association of Counsellors- 071 0898473  

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