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Kingsbury and Taj Samudra survived on deliveries

26 May 2020

The Kingsbury Colombo and Taj Samudra Colombo each initiated the delivery of food and beverages to consumers as an alternate source of revenue during the over-two-month curfew that Colombo was subjected to due to the Covid-19 pandemic. In letters addressed to the Colombo Stock Exchange (CSE), officials from the two hotels had stated that these services, named “The Kingsbury Indulgence” and “Hospitality @ Home”, were introduced to ensure the continuity of their businesses during the pandemic period which began on 20 March in the country. According to The Kingsbury Chairman Mohan Pandithage, the service was introduced with their guests’ health and safety in mind and catered to guests living in Colombo and its suburbs. He also stated that the hotel ensures all food preparations and deliveries are made under strict observation whilst adhering to the health guidelines. “As an added safety measure, only the hotel’s employees are assigned with the delivery tasks without the involvement of any outside parties.” Pandithage stated that the travel restrictions imposed during the period and the health and safety scares within the country resulted in temporarily halting operations by mid-March as per Government-issued guidelines. Speaking on the “Hospitality @ Home” service by Taj Samudra, Tal Lanka Hotels PLC Director of Finance Soumitra Ray stated the company commenced its limited operations with an exclusive menu as a takeaway food offering and initiated the delivery of F&B to guests. He stated that this acted as an alternate source of revenue for the company after business operations were paralysed, leading to a shutdown of multiple revenue centres in the hotel and loss of revenue by 95%. “After we identified the available opportunities to help society and stakeholders, both internal and external, the company simultaneously commenced ‘Hospitality @ Home’ and provided meals and offering to assist in any way possible under the curfew conditions.” The Government granted permission to Sri Lanka Tourism Development Authority (SLTDA)-approved hotels and restaurants to serve dine-in guests from this week onwards for the first time since 20 March, effectively opening up more revenue streams for these two hotels, both of which are SLTDA-approved. The Kingsbury and Taj Samudra are two leading hotels in Colombo, which significantly depend on room, banquet, and F&B business operations arising from tourists arriving from international locations to Colombo, along with gathering audiences for conferences and social occasions. – Uwin Lugoda

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