brand logo

Tariffs in electricity bills: Over 800 complaints to PUCSL

16 Jun 2020

* Consumers complain about bills during last five months * Over 600 complaints made after Covid-19 lockdown By Maheesha Mudugamuwa The Public Utilities Commission of Sri Lanka (PUCSL) has recorded over 800 complaints from consumers pertaining to issues regarding electricity bills issued within the past five months. Speaking to The Morning, PUCSL Director of Corporate Communications Jayanat Herat said around 600 complaints have been recorded after the quarantine period with regard to the electricity bills of that period. Around 90% of these complaints were pertaining to the issuance of estimated bills by the Ceylon Electricity Board (CEB), he said. “When we receive complaints, we investigate them and provide solutions. A majority of those complaints have already been solved,” he added. Herath further said that the rate of complaints received by the PUCSL has increased after the introduction of the online system, adding that the general public can also lodge complaints via WhatsApp or Viber on 077 0126253. Electricity consumers from certain areas have alleged that they have been overcharged after the Covid-19 curfew was lifted. However, Minister of Power and Energy Mahinda Amaraweera said that they would only be paying for the units consumers used during the curfew. Amaraweera assured that electricity consumers would not be charged any additional amount, considering the difficulties already faced by them due to the pandemic. Nevertheless, energy consumers allege that they have been overcharged with the inclusion of additional unit charges incurred as a result of combining the March and April bills.

Kapruka

Discover Kapruka, the leading online shopping platform in Sri Lanka, where you can conveniently send Gifts and Flowers to your loved ones for any event. Explore a wide range of popular Shopping Categories on Kapruka, including Toys, Groceries, Electronics, Birthday Cakes, Fruits, Chocolates, Automobile, Mother and Baby Products, Clothing, and Fashion. Additionally, Kapruka offers unique online services like Money Remittance, Astrology, Medicine Delivery, and access to over 700 Top Brands. Also If you’re interested in selling with Kapruka, Partner Central by Kapruka is the best solution to start with. Moreover, through Kapruka Global Shop, you can also enjoy the convenience of purchasing products from renowned platforms like Amazon and eBay and have them delivered to Sri Lanka.Send love straight to their heart this Valentine's with our thoughtful gifts!

Discover Kapruka, the leading online shopping platform in Sri Lanka, where you can conveniently send Gifts and Flowers to your loved ones for any event. Explore a wide range of popular Shopping Categories on Kapruka, including Toys, Groceries, Electronics, Birthday Cakes, Fruits, Chocolates, Automobile, Mother and Baby Products, Clothing, and Fashion. Additionally, Kapruka offers unique online services like Money Remittance, Astrology, Medicine Delivery, and access to over 700 Top Brands. Also If you’re interested in selling with Kapruka, Partner Central by Kapruka is the best solution to start with. Moreover, through Kapruka Global Shop, you can also enjoy the convenience of purchasing products from renowned platforms like Amazon and eBay and have them delivered to Sri Lanka.Send love straight to their heart this Valentine's with our thoughtful gifts!


More News..