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The future of telecommunications is 5G

01 Sep 2021

  • Suren Pinto on how the next evolution of telco tech and the industry have managed the pandemic
If there’s anything the last one-and-a-half years has taught us, it is the power of communication. To be fair, communication is part of what sets us apart as humans on a basic level, but we have also done so much to improve and innovate how we communicate, especially over the last 100 years, from radio to telegrams to phones to the internet. The telecommunications sector is integral to how we live and work today. The days of writing letters to get things done are largely in the past. The last 20 years especially have seen a lot of innovation in the telecommunications sector, the latest of which is 5G. [caption id="attachment_158499" align="alignright" width="278"] Global Wavenet Founder/CEO Suren Pinto[/caption] Brunch chatted with telecommunications software, systems, and infrastructure solutions provider Global Wavenet Founder and Chief Executive Officer (CEO) Suren Pinto to learn a little more about this latest innovation in telecommunications and how the telecommunications sector has dealt with the pandemic. Following are excerpts from the interview. What does Global Wavenet do and what are the biggest changes you’ve seen in the industry over the last 20 years? The main products in Global Wavenet’s portfolio deal with telecommunications and network infrastructure. We have a range of products that integrate with telecommunications network providers, from messaging services to top-up services to helping customers interact with their operators’ packages better. Telecommunications has been the most dynamic industry over the last 20 years. It has always been innovation-led and this has evolved from voice communication to be all about data. In that process, there’s been upheaval and changes and revenue streams that have died out or diminished. What has kept telecommunications ticking is innovating and meeting that basic human need of communication – a need all human beings have. How they do it, be it through video, voice, or text, has become richer, but it is still meeting that fundamental need. Over the course of your career, were there any innovations that took you by surprise? Of course. The telecommunications industry as a whole kind of lost sight of what smartphones could mean for service operators. In the early 2000s, a lot of innovation happened on networks to provide services to customers. If you sent a message or SMS, it was because of how we were manipulating the network. With smartphones and their operating systems, be it Android or iOS, there then needed to be lots of innovation at the phone level. Adding functionality to devices led the cycle of innovation, and a lot of manipulating was needed. It was a fundamental shift that caught telecommunications. Of course, since then we have adapted, as an industry and as a company, to embrace smartphones and work with partners to really monetise the relationship between operators and smartphones and also support operators in managing clients better and giving customers access to core network services. What has the pandemic meant for telecommunications and for Global Wavenet? Telecommunications was an industry that grew. The pandemic very squarely put focus on communications and the need for better communications with things like remote working and not being able to go to the office the world over. The importance of these communications networks became paramount, as did demand, and customers were consuming resources like data at an exponential rate. For Global Wavenet, as part of the industry, we were able to ride that wave as well. Demand grew with the pandemic, and going forward, things like video calling (which weren’t part of our culture before, despite the technology being available) have become so normal that we now see that demand staying steady for the near future. What do you see as the next big innovation in telecommunications? In telecommunications, the next wave of innovation will come with the rollout of 5G, which promises high-speed, low-latency networks. Low latency becomes important because you need high-capacity, low-latency networks for automation to be effective. High-capacity, low-latency networks will become the bedrock of Industrial Revolution 4.0. 5G will mean automated machines and factories that will need to be highly connected and work with the lowest latency in data transmission. It’s going to power all the factories and even automate healthcare. I see 5G allowing doctors to operate remotely. Technology has always evolved, from 1G to 25 up to 5G; it’s a natural evolution of the technology to build faster higher-capacity networks. 5G, though the latest evolution, still doesn’t answer all the problems humans have; there will be 6G, 7G, and so forth. 5G solves problems that are important now like low latency and higher capacity. It is a stepping stone and an opportunity for the entire telecommunications ecosystem to go fully data-based, and actually shut down some of their older networks like 2G and leapfrog into 5G, cutting cost and increasing efficiency.

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