• Citizens can report electricity, water, transport, fuel, and other service issues

The Office of the Commissioner General of Essential Services (CGES) has officially introduced a dedicated Speed Dial number – 1904 – to enable citizens to report complaints and difficulties related to the accessibility of essential services across the country.

The public is advised to use the hotline to report issues concerning electricity supply, fuel distribution, hospital and emergency medical services, public transport and logistics, water supply and sanitation, food and essential commodities, telecommunications and information and communication technology services, as well as irrigation and other essential public services declared under Gazette Extraordinary No. 2464/29.

The initiative has been launched to ensure timely responses, better coordination, and efficient resolution of complaints received from citizens during emergency situations or service disruptions, a CGES statement read. 

All calls to 1904 will be received at the CGES Operations Centre, where complaints will be verified, prioritised, and directed to the relevant sectoral response teams for prompt action.

The CGES has urged citizens to use the hotline responsibly and provide accurate information to facilitate the swift resolution of issues.