The Police said that it has introduced a special initiative enabling members of the hearing-impaired community to lodge complaints with the ‘119’ Police Emergency Call Unit via WhatsApp video calls. Under this initiative, they will be able to lodge complaints with the Unit through video calls using WhatsApp. Arrangements have been made to commence the service from tomorrow (10). Until a dedicated short-code telephone number is introduced, they can contact the Unit and lodge complaints by following the steps below: Save the telephone number 011 280 9980 on your mobile phone; Make an audio call to this number via WhatsApp; The call will then be disconnected, and a link will be sent to your mobile phone; Open the link through WhatsApp; Select the “Join Browser” and then select “Join Meeting.”; and Once these steps are completed, you will be connected to a video call, through which you can communicate your complaint. The public has been requested to make the hearing-impaired community aware of this service introduced to enhance their safety, accessibility and convenience.