The Central Bank of Sri Lanka (CBSL) has introduced a new online system enabling the public to lodge complaints against commercial banks and other financial institutions.

According to the Central Bank, the digital platform allows consumers to submit complaints at any time regarding financial institutions regulated by the CBSL and also track the real-time status of their grievances.

The bank stated that the system reduces paperwork and administrative delays, helping ensure a more efficient complaint resolution process.

However, the CBSL noted that customers must first submit their complaints directly to the relevant bank or financial institution.

The online platform should only be used if the institution fails to resolve the matter or if the customer is dissatisfied with the final response provided.

The Central Bank also urged users to provide accurate and complete information and upload all relevant supporting documents when submitting complaints.

The public can access the Complaint Management System through reachus.cbsl.lk.