The recent heavy rains, floods and landslides claimed 100s of lives and left scores displaced across the island. Many essential services also stretched thin as communities struggled to cope with yet another extreme weather event. However, amidst the devastation, one thing became immediately clear. That is the remarkable spirit of unity and compassion that Sri Lankans continue to show in times of crisis.

From the earliest days of the disaster, ordinary people stepped forward long before official systems could fully mobilise. Individuals used their own vehicles, fuel, savings and time to deliver food, medicine, clothing and dry rations to affected families. Volunteers travelled from District to District, formed networks overnight and worked tirelessly to help people. Many of these efforts were planned via social media. This reminded us that even in the most difficult moments, solidarity remains one of the country’s greatest strengths.

However, as much as the floods revealed the best in people, they also exposed deeply troubling actions of a few who sought personal gain in the middle of a national tragedy.

As media reports suggest, the issue of unethical business practices became a prominent concern. Unscrupulous vendors have been found overcharging for essential items, especially food and drinking water, taking advantage of shortages caused by the floods. In some cases, expired food products were sold. There were also social media reports about hoarding, with certain traders stockpiling essential goods. These practices are not just unethical. They also intensify the suffering of those who are already vulnerable. Recognising the severity of the situation, the Consumer Affairs Authority (CAA) introduced hotlines to lodge complaints and even took legal action against individuals and businesses that violated price controls, particularly those selling bottled water above the regulated price. While these steps are necessary, they also highlighted the importance of measures to prevent national level crises from becoming opportunities for exploitation.

Another deeply concerning trend was the increase in post-disaster looting. As families evacuated their homes, many in a hurry and without the ability to take their belongings, reports emerged of individuals breaking into houses and stealing valuables, furniture and even basic household items. Some of these incidents circulated widely on social media, sparking public outrage. It is true that hardships can push people toward desperate decisions. However, the society must draw a clear line between survival and opportunistic, selfish actions. Strengthening community policing, raising awareness and ensuring swift legal action against looters can help deter such behaviour in future disasters. At the same time, clearer guidelines for evacuation and asset protection are crucial.

Meanwhile, social media content creators, commonly known as influencers, also became significant players in the relief efforts. Many used their platforms to collect donations, raise awareness and distribute essentials. Their ability to mobilise large audiences quickly is very valuable. However, concerns have been raised about transparency, accountability and the capacity of some individuals to handle large volumes of public donations responsibly. Unlike established charities, informal relief efforts often operate without oversight. That is formally acceptable. This is where self-regulation becomes crucial. Content creators must understand that once they assume the responsibility of collecting public funds, they owe the public clarity. They must be transparent about how money is spent, where goods are delivered and whether donations reached the intended recipients. At the same time, donors must exercise caution. The Government has already opened several official bank accounts to send contributions to State-led recovery programmes, and that is an option that offers a safer and more accountable way to help.

Adding to the challenges were incidents of clashes and disputes during relief distribution. In several areas, disagreements broke out over queues, prioritisation and the allocation of limited supplies. There were also reports of attempts to rob individuals and groups delivering humanitarian assistance. These incidents, though not widespread, indicate issues that we are yet to address in disaster situations.

As Sri Lanka continues its recovery, the lessons from this disaster must not be forgotten. We must recognise and celebrate the compassion shown by thousands of people. At the same time, we must also address the darker aspects that surfaced. Strengthening regulations, enhancing enforcement, improving transparency, and building trust in official relief systems are all essential steps. Most importantly, the country must work toward a culture where unity in crisis includes responsibility, integrity and preparedness before the next disaster arrives.